Ever been to a used car lot and felt like you were being manipulated and pressured into buying something you really didn’t want? Well, that’s usually the result of a salesperson who doesn’t know how to sell cars. And while it’s easy to feel intimidated by pushy sales people, the truth is that most people selling used cars in chandler are actually pretty friendly.
The secret is in understanding how they think, act, and relate with customers. That’s why we’ve put together this post on all the strategies you could use if you wanted to work as a used car salesman.
Why Appear Professional?
One of the most important rules of sales is to never, ever appear rude or impatient. That’s because customers will take one look at you and pick up on your bad attitude. Unfortunately, many salespeople give customers the impression that they must be “bad” or “crazy” in order to sell cars. This can lead to a bad first impression for the customer and lots of frustration for the salesperson.
Instead, salespeople should appear professional by always being helpful and patient, especially when dealing with difficult customers or small children. By doing this, you’ll build a relationship with your target customer that will pay off once you’ve sold him or her a car.
Basic Qualities of a Good Salesperson
- Friendly
You may think that it’s necessary to be friendly in order to sell cars, but this actually isn’t the case. In fact, salespeople who are perceived as not friendly can actually hurt their chances of selling cars. Why? Because customers naturally want to feel confident in their choice of car and will be more likely to buy something if they are comfortable with the salesperson. Think about how much you would enjoy buying something from a friend or family member where they clearly seem happy with the company they were buying from. It’s similar with buying used cars, you want to feel confident in your decision.
Follows Up
A good salesperson will follow up on the sale, even if he or she hasn’t had much success with the customer. This shows that he or she is dedicated to getting the sale and not just interested in making a fast buck at whatever cost.
Emotionally Intelligent
You’d be surprised at how many people have no idea what it feels like to buy something on an emotional level – especially if they are brand new customers. A good salesperson knows how to behave in situations that emotionally affect both him or her and the customer and will deal with these situations in a way that benefits both of them.